PUBLICATION OF A NEW GUIDE FOR SOCIAL MEDIA IN EMERGENCY MANAGEMENT (MSGU) BY THE ASSOCIATION VISOV
As part of its awareness campaign for the use of social media in emergency management (MSGU) , the Francophone association VISOV (International Volunteers Virtual Operational Support) publishes a new guide 1 , translated from the reference document ” Using Social Media for Enhanced Situational Awareness and Decision Support “, originally published in English in June 2014 by the US Department of Homeland Security, Science and Technology.
This 50-page document , “UTILISATION DES MÉDIAS SOCIAUX EN GESTION D’URGENCE (MSGU) “ is full of tips, techniques and #MSGU examples.
To download the document, go to the new VISOV tab in the main menu!
VISOV wanted to make this guide available in French as a priority for the attention of French and Québec organizations responsible for emergencies, also for French speaking Emergency Managers throughout the world. And that, in order to help them to systematically integrate a SMEM (MSGU) approach in their planning and emergency response.
Created in January 2014 but already active since 2012, the VISOV association has twenty digital Francophone volunteers that are multidisciplinary, such as firefighters, rescue workers, crisis managers and consultants in communication.
During disasters (primarily weather) or major events (earthquake, tsunami …. ), VISOV may support technical and methodological reinforcement for Internet monitoring (crowdsourcing) collaborative mapping (crowdmapping) and broadcasting messages on social media, such as precautionary and public safety advice.
In coordination with the authorities 2 (fire, prefectures …) or NGOs and other operators who apply to the association for assistance, VISOV members act from the heart. They support the actions of the emergency forces to locate and assist people in disaster, to identify those on social media asking for help before, during and after a crisis and to achieve a wider dissemination of messages and advice related to civil security.
In 2014, VISOV was particularly active during the floods in south-eastern France, an annual predicament lasting several days (sometimes involving 24/7 VOST support), with hundreds of volunteer hours accumulated.
VISOV, like its international counterparts 3 , advocates for a useful and practical solidarity of the digital presence for each.
With their good knowledge of MSGU and thanks to their high level of availability and involvement, digital volunteers in emergency management can:
- Contribute to saving lives (geolocation, prevention messages, accelerating research and detection of affected persons / missing …), the ultimate mission
- Gain faster access to information in real time and benefit from a better understanding of the current event,
- Assist and guide both protection / civil security authorities and citizens in difficulty,
- Participate in the dissemination of alert messages and relaying communications from public authorities to citizens,
- Interact with people in distress or present at impacted places,
- Verify, correct information, or even cut short the rumors 4 ,
- Relay critical information about the crisis upstream to official allies / partners.
“Through its presence on social media, the web in general and more through their mobile phone, any citizen can and must become an actor of his own safety and that of all. VISOV is positioned as a relay and an interface between the public and civil security authorities such as firefighters, government crisis units and NGOs.” says Ludovic Lux, President of VISOV and volunteer firefighter in the Bas-Rhin in the Alsace region (East of France).
1 In 2012, VISOV had already made available a guide to best practices MSGU in New Zealand in French.
2 In July 2014, members of VISOV received official congratulations from the Directorate General of Civil Security and Emergency Management (Ministry of Interior) for their support to the operations conducted by the COGIC (Operational Center of Inter Management Crisis).
3 Internationally, VISOV is recognized as a VOST – Virtual Operations Support Team (list available on https://vosg.us / ) . In recent months, members of the association provided assistance during weather disasters in the Philippines. Assistance in Internet mapping and monitoring is underway following the tragic earthquake in Nepal.
4 The actions of VISOV were hailed in the After Action Report for the train accident in Brétigny-sur-Orge on 12 July 2013: “this collaboration has enabled [us] to stem rumors and 2 to sort Relevant information [that is] circulating. “
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