Social Media and Emergency Management: Community of Interest
Code of Conduct, Engagement Framework and Existing Resources
(A collaboration document by the SMEM Community of Interest)
Date: March 2011
SMEM: Bridging Social Media and Web Based Solutions into emergency management.
SMEM is an open community with participants from federal, state and local crisis management entities and those who support domestic incident response systems including private sector, non-government organizations (NGO), technology volunteer communities and individuals.
In November 2010 a group of people coalesced around this idea, established the #SMEM hashtag and a theme “bridging Social Media and Emergency Management.# Since then a tremendous amount of energy has built around SMEM and the group convened in March 2011 to establish this Code of Conduct and Engagement Framework.
- This community supports free and open exchange of ideas and lessons learned across multiple open social media platforms to increase innovation and relationship building.
- This community is conscious of the need of crisis response organizations who may request closed information sharing sessions and capabilities.
- This community is open for participation by all who are likewise interested, including all nations who seek to aid their populations during times of crisis.
The overarching goals of this open community are to document and share social media best practices within the practitioner field of emergency management; to help frame policy development, operations and other augmentations of support within domestic crisis management systems; and to accelerate the incorporation and engagement with social media and accessible technologies within the broader emergency management community. The community will do this by establishing SMEM collaboration processes, including ad-hoc small workgroups to support coordination efforts, recruitment into the community, monthly conference calls, bi-annual in-person meetings, and reaching out to garner support and augment existing efforts.
The SMEM is an open body without membership, however, it will require members of the community to contribute to and abide by the SMEM Code of Conduct. This code recognizes a level of responsibility of those who seek to assist in social media in emergency management information prior to, during and after crises. This code of conduct covers our behaviour as members of the social media in emergency management Community of Interest, in any forum, mailing list, wiki, website, Internet relay chat (IRC) channel, public meeting or private correspondence.
- Represent yourself and your organization accurately: no impersonation of other people (if you are a contractor and your views are a representation of your company’s views vs. your own, say so).
- Respect the rights of others, including copyrights, personal information, and attribution. But note:
- As an open community, work done and for this community will be placed in the public domain, both policy and intellectual property.
- We improve on the work of others, which we have been given freely, and then share our improvements on the same basis.
- We collaborate freely on a volunteer basis to provide resources, both intellectual and software, for everyone’s benefit.
- No harassment or harmful behavior.
- Only include content that is relevant to the community on any open collaborative platforms.
- Do not place advertisements on any open collaborative platforms–note: discussing products as they related to SMEM is acceptable.
Code of Conduct (Modified from Ubuntu Code of Conduct)
- Be considerate. Our work will be used by other people, and we in turn will depend on the work of others. Any decision we take will affect users and colleagues, and we should take those consequences into account when making decisions.
- Be respectful. SMEM members treat one another with respect. Everyone can make a valuable contribution to the community effort.
- Be collaborative. Collaboration is central to SMEM and to the larger crisis response community. We encourage individuals and teams to work together whether inside or outside the SMEM.
- Step down considerately. Members of any open and volunteer community come and go and SMEM is no different. When somebody leaves or disengages from a project, in whole or in part, we ask that they do so in a way that minimises disruption to the project. This means they should tell people they are leaving and take the proper steps to ensure that others can pick up where they left off.
3. SMEM collaboration and information sharing occurs on these and other platforms:
The Ubuntu code of conduct is licensed under the Creative Commons Attribution-Share Alike 3.0 licence. You may re-use it for your own project, and modify it as you wish, just please allow others to use your modifications and give credit to the Ubuntu Project! Mailing lists and web forums. Mailing lists and web forums are an important part of the Ubuntu community platform. This code of conduct applies to your behaviour in those forums too. Please follow these guidelines in addition to the general code of conduct:
- Please use a valid email address to which direct responses can be made.
- Please avoid flamewars, trolling, personal attacks, and repetitive arguments. On technical matters, the Technical Council can make a final decision. On matters of community governance, the Community Council can make a final decision.
[If the group becomes too formal, it may impede or dilute progress in current efforts in other professional orgs, non-profits, and governments. The power of this community is mobilizing support into the many ongoing efforts and providing subject matter expertise to them abroad as a virtual sort of sounding board of diverse practitioners and subject matter experts; not by becoming the effort itself. Sort of like the mafia approach: #SMEM types are everywhere, unofficially organized, influencing others without tangible form.] Hal Grieb