White Papers, Reports and Presentations represent the views of the individual authors who created them and not necessarily the views of the whole community.
SMEM and VOST Empirical Studies
Comprehensive Resource Sheet / Reading List: Joanna Lane and @Rubonist http://bit.ly/VOSGempstsudies2
September 2014: Mary Jo Flynn – Social Media Monitoring Team in the Emergency Operation Center
July 29 2014: Patrice Cloutier – Digital Volunteers and Emergency Management for DRDC #smem workshop at @redcrosscanada offices in #Halifax #DVSROE
May 2014: Virtual VOAD: Creating and Operating Virtual Social Media Teams for VOADs by Scott Reuter
October 2013: Social Media Monitoring and VOST by Cheryl Bledsoe
October 2013: Florida State University Intro to VOST
Other selected presentations that may be useful for VOST training purposes: http://pinterest.com/vost1/vost-training/
VOST White Papers
Mastering Social Media: An Analysis of Jefferson County’s Communications during the 2013 Colorado Floods
Lise Ann St. Denis ATLAS, Project EPIC, University of Colorado, Boulder
Leysia Palen Computer Science, Project EPIC, University of Colorado, Boulder
Kenneth M. Anderson Computer Science, Project EPIC, University of Colorado, Boulder
We report on the social media communications and work practices of the Jefferson County Type III Incident Management Team during the September 2013 Colorado Floods. In this case study, we examine flood-related communications across three platforms: Facebook, Twitter, and the team’s blog for insight into how this innovative team coordinated their communications to meet the information needs of a community outside of the media spotlight. Using a mixed method approach of interviews and social media content analysis, we describe their online behaviors in relation to the needs of the emergency response as a whole. We report on adaptations to their work practice that allowed them to extend traditional communications with social media to create an integrated communication plan. Finally, we look to the team’s experiences for direction in how to use social media in emergencies generally.
Author Keywords: Crisis informatics, emergency management, public information, social media, trusted volunteers
Designing for the Deluge: Understanding & Supporting the Distributed, Collaborative Work of Crisis Volunteers
Camille Cobb, Computer Science & Engineering, University of Washington
Ted McCarthy, Biomedical & Health Informatics, University of Washington
Annuska Perkins, Ankitha Bharadwaj, Jared Comis, Brian Do, Kate Starbird, Human Centered Design & Engineering, University of Washington
Social media are a potentially valuable source of situational awareness information during crisis events. Consistently, “digital volunteers” and others are coming together to filter and process this data into usable resources, often coordinating their work within distributed online groups.
However, current tools and practices are frequently unable to keep up with the speed and volume of incoming data during large events. Through contextual interviews with emergency response professionals and digital volunteers, this research examines the ad hoc, collaborative practices that have emerged to help process this data and outlines strategies for supporting and leveraging these efforts in future designs. We argue for solutions that align with current group values, work practices, volunteer motivations,and organizational structures, but also allow these groups to increase the scale and efficiency of their operations.
Author Keywords: Civic participation; crisis informatics; crowdsourcing; digital volunteers; disaster response; machine learning; natural language processing; social computing.
Developed as a Resilience Fund project in 2011/2012, the following organisations contributed to the development of this guide:
Auckland Council, Christchurch City Council, Country Fire Authority (Victoria), Deakin University (Victoria), Department of Internal Affairs, Department of Sustainability and Environment (Victoria), Emergency 2.0 Wiki, Environment Bay of Plenty, Environment Canterbury, Environment Waikato, Greater Wellington Regional Council, Hamilton City Council, Hawke’s Bay Regional Council, Hutt City Council, Hutt Valley Emergency Management Office, idisaster 2.0 blog, Internet New Zealand, Ministry of Civil Defence and Emergency Management, Ministry of Community Safety and Correctional Services (Canada), New South Wales Rural Fire Service, Northland Regional Council, Nelson City Council, New Zealand Fire Service, New Zealand Police, Opus International Consultants Ltd, Philadelphia Department of Public Health, Taranaki Regional Council, Waimakariri District Council, Wellington City Council, Wellington Emergency Management Office.
A benchmark guide. VOST and www.vosg.us is referenced on Page 17 of the guide.
This guide was translated into French by VISOV (French VOST) and is available for download here: http://www.i-resilience.fr/2013/01/medias-sociaux-en-gestion-durgence-msgu-le-1er-guide-en-francais/
Presentations & Podcasts
In reverse chronological order (most recent at the top):
Technology and Social Media – Enhance your CERT Program
by Mary Jo Flynn @MaryJoFly @AnaheimCERT
Jeff Phillips is the emergency management coordinator for the Village of Los Ranchos in Albuquerque New Mexico. He started the first ever VOST team and talked to Chris Dorobek on the DorobekINSIDER show about how VOST teams operate. Originally published by govloop on Aug 9th 2012.
VOST Presentation – The Basics
by Caroline Milligan and Scott Reuter
Submit new Presentations here.
Integration of Social Management into Emergency Service Procedures
by Martin Anderson, CFA (Country Fire Authority), Victoria, Australia.
2011: up to May 2012